Ticket Support

The Support panel in Varsuite Core allows you to submit technical requests, track issue resolution, and view your full ticket history. Whether you're reporting a bug, requesting a feature or need help with a specific site, this is the place to get assistance directly from our team.

Open a Ticket To submit a new support request, click New Support Request and fill out the form:

Once submitted, your ticket will appear in the Open Tickets tab, and our support team will be notified instantly.

Ticket Tabs You can navigate between:

• Open Tickets – Currently active support requests

• Closed Tickets – Resolved tickets kept for reference

• New Support Request – Raise a new issue or question

Tickets show the subject, who opened them, the last updated date and allow you to View the full message history.

What You Can Use Support For

• Help with configuration or scans

• False positives in DNS, Lighthouse, or Certificate checks

• Feature requests or ideas

• Site-specific errors or alerts

• Account or access issues

Private and Secure Tickets are visible only to the person who submitted them and authorised team members on your account. Attachments are stored securely.

Example Use Case In the screenshots shown:

• The user “Woody” has no current open tickets

• Previously closed tickets include “100 Site Migration” and “New Analytics Tag”

• A new ticket can be opened by selecting a site, describing the issue and submitting directly

Best Practices

• Always link to the relevant site when applicable

• Provide clear, concise detail in the Subject and Message fields

• Upload screenshots or files that help us reproduce the issue

• Check Closed Tickets for recurring issues that may already have a solution

Varsuite Core makes support simple. No need to email or chase just open a ticket and we’ll handle it from there.