Live Chat Support
Instant access to expert help on every page of Varsuite Core
Live Chat Support
Instant access to expert help from any page inside Varsuite Core
Varsuite Core provides built-in Live Chat Support to ensure you can get help exactly when and where you need it. Whether you’re troubleshooting an issue, unsure about a feature or want guidance on best practices our support team is just one click away.
Where to Find It
On every page of the Varsuite Core dashboard, you’ll notice a blue chat icon in the bottom-right corner. Click it to open a live support window.
You can:
Start a conversation with a real support agent
View your chat history
Upload screenshots or logs
Get near real-time responses during working hours
When to Use Live Chat
Live chat is perfect for:
Platform guidance or setup questions
Clarifying scans, reports, or plugin issues
Questions about billing or subscriptions
Syncing issues and quick troubleshooting
When to Use Support Tickets Instead
Live chat is not ideal for:
In-depth investigations requiring logs and developer review
Feature requests or product suggestions
Escalated security or system-wide issues
For those, use the Support Tickets section for structured tracking and responses.
Availability & Security
Monday–Friday, during standard UK business hours
Out-of-hours messages become tickets automatically
All conversations are securely tied to your account for context
Best Practices
Include the site name or relevant feature when starting the chat
Add screenshots or a brief description to speed up support
Be patient during peak times — we respond in order
Use the same chat thread for follow-ups
Why It Matters
You don’t need to open your email or leave the dashboard to get help. Varsuite Core’s embedded chat ensures:
Faster support
Contextual help within your workflow
Less friction when something goes wrong
The blue icon is always with you. Use it!
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