Live Chat Support

Instant access to expert help on every page of Varsuite Core

Live Chat Support

Instant access to expert help from any page inside Varsuite Core

Varsuite Core provides built-in Live Chat Support to ensure you can get help exactly when and where you need it. Whether you’re troubleshooting an issue, unsure about a feature or want guidance on best practices our support team is just one click away.

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Where to Find It

On every page of the Varsuite Core dashboard, you’ll notice a blue chat icon in the bottom-right corner. Click it to open a live support window.

You can:

• Start a conversation with a real support agent

• View your chat history

• Upload screenshots or logs

• Get near real-time responses during working hours

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When to Use Live Chat

Live chat is perfect for:

• Platform guidance or setup questions

• Clarifying scans, reports, or plugin issues

• Questions about billing or subscriptions

• Syncing issues and quick troubleshooting

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When to Use Support Tickets Instead

Live chat is not ideal for:

• In-depth investigations requiring logs and developer review

• Feature requests or product suggestions

• Escalated security or system-wide issues

For those, use the Support Tickets section for structured tracking and responses.

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Availability & Security

• Monday–Friday, during standard UK business hours

• Out-of-hours messages become tickets automatically

• All conversations are securely tied to your account for context

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Best Practices

• Include the site name or relevant feature when starting the chat

• Add screenshots or a brief description to speed up support

• Be patient during peak times — we respond in order

• Use the same chat thread for follow-ups

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Why It Matters

You don’t need to open your email or leave the dashboard to get help. Varsuite Core’s embedded chat ensures:

• Faster support

• Contextual help within your workflow

• Less friction when something goes wrong

The blue icon is always with you. Use it!

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