Common Issues & Fixes

FAQ & Troubleshooting

Answers to the most common issues and support questions

This page covers frequently asked questions and common troubleshooting tips across the Varsuite Core platform—covering WordPress, Laravel, Statamic, monitoring tools, billing, sync keys and everything in between.

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Sync & Site Connection Issues

“My WordPress site won’t connect to Varsuite Core”

Possible Causes & Fixes:

Issue	Solution
Invalid Sync Key	Ensure you’ve generated the key from within Varsuite Core and copied it exactly into your plugin settings.
Plugin Not Activated	Make sure the "Varsuite Core" plugin is installed and activated in WordPress.
Security Plugin Blocking API	Some firewall or security plugins (e.g. Wordfence) block remote API requests. Whitelist the Varsuite Core domain.
Hosting Blocking Requests	Some shared hosts block external POST requests by default. Contact your host to allow them.

Still stuck? Open a support ticket: https://app.vs-core.com/support

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“Laravel/Statamic app doesn’t appear after sync”

• Run php artisan config:clear and php artisan cache:clear to ensure the app uses the updated config.

• Ensure your server allows outbound HTTPS requests to vs-core.com.

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Plugin, Theme, or Core Update Issues

“Updates won’t start from the dashboard”

Check the following:

• Your site must be online and reachable by Varsuite Core.

• The WordPress filesystem must be writable (check wp-config.php and file permissions).

• If on shared hosting, updates may be blocked or rate-limited by the host.

Consider enabling FTP or SSH updates manually via wp-config.php if needed.

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Alerts or Monitoring Inaccuracy

“Why don’t I see Lighthouse scores or security scans?”

• Lighthouse runs once every 24 hours. If the site was just connected, please allow some time.

• If you’re using caching plugins or a CDN, Lighthouse may not receive a full render of your page.

• Security scanning may be disabled or limited on shared hosting environments that block deep HTTP probes.

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“I’m getting false uptime alerts!”

• Ensure your server isn’t blocking our healthcheck IPs or rate-limiting them.

• Misconfigured robots.txt or .htaccess rules can also interfere.

Best practice: whitelist user-agent: Varsuite Core - https://vs-core.com in security software.

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Billing & Subscription Questions

“Why was I charged immediately after changing my plan?”

• Upgrades take effect instantly and prorated billing starts immediately.

• Downgrades are deferred until the end of your current billing period (30 days from signup or last payment).

• Your 28-day free trial includes all features after which billing begins.

All billing is securely handled by Paddle. Contact their support for billing-related disputes.

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Backups Not Working

“Backups are failing on WordPress”

• Ensure wp-content is writable and that mysqldump is available if shell-based backups are being used.

• Hosting with file size limits or restricted cron access may prevent full backups.

• Review the error message in the Backups panel for specific causes.

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User Sync & Permissions

“User changes aren't reflecting in WordPress”

• Edits to users (add, remove, change role) are pushed in real-time, but some hosting configurations delay cron events.

• Make sure the WordPress REST API is accessible externally and no cache is blocking POST actions.

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Domain / DNS Issues

“Domain health or DNS records show errors”

• Ensure your nameservers are publicly visible and that propagation has completed (can take up to 48h).

• Some registrars mask DNS data consider using public DNS providers like Cloudflare or Google DNS.

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Security Scan Doesn’t Detect Anything

• Varsuite Core avoids triggering full scans on heavily protected servers or sites that throttle bots.

• Reach out to support to schedule a deeper, manual scan.

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General Tips

• Wait 5–15 mins after adding a new site before all data populates.

• Clear browser and server cache after installing or syncing.

• Use a VPS or dedicated hosting for the best feature accuracy shared hosting can limit some scans and API calls.

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Still Need Help?

Click the Live Chat icon on any page or submit a ticket via the Support panel in your dashboard.

Our team is always here to assist with anything from setup to scaling.